Some content may only be available to customers accessing from certain geographic areas (countries, regions, etc). Geographic restrictions are usually due to media licensing limitations and cannot be overridden.
If you are trying to watch a video or purchase a product and see an error message like "Only customers in the following countries are permitted..." or "Customers in the following countries are not permitted..." you are encountering a geographic restriction.
If you think you are being mistakenly subject to a geographic restriction, you can submit a support request here or by email support@ultiworld.com. When requesting assistance with this issue, please include your IP address if possible (you can use various websites like https://whatismyipaddress.com/ to figure it out).